Frequently Asked Questions
Why are the prices of Travel Talk so affordable?
Travel Talk is a customer-oriented specialist tour operator. We focus our efforts on only a select group of incredible destinations, gaining unparalleled insight into a region and its culture. This expertise is then reflected to all aspects of your tour from our amazing prices to the handpicked activities to make it an unforgettable adventure. Together with our customer-oriented approach, Travel Talk’s ultimate goal is to deliver the value back to our guests and share experiences of a lifetime without breaking the bank.
What does the tour cost include?
The cost of your tour includes the services mentioned in the “Inclusions” section on every tour page. It mainly covers accommodation, transportation, guide service, breakfasts, sightseeing activities and some other inclusions depending on your itinerary.
What are the optional extras?
Optional activities are activities provided by local companies at some of the sites you’d visit and not included in the tour cost. Some optional activities are not operated by Travel Talk and may require a minimum number of attendees. You can find detailed information about the optional activities and costs in the pre-departure file of the destination you are travelling to. The pre-departure file for your tour can be found online on the tour page, in the “Overview” section, and is sent via e-mail together with your tour voucher as well. Please also check our “Inclusions” sections for the services included and excluded in the tour cost.
Is my money safe when booking a tour with Travel Talk?
We are a member of ABTA, Association of British Travel Agents, membership number Y600X. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. ABTA also offers you an arbitration scheme for the resolution of disputes arising out of this contract. The scheme is arranged by ABTA and administered independently. It is a simple and inexpensive method of arbitration on documents alone with restricted liability on you for cost. Safeguarding your adventure holiday is important to us. You can be sure your holiday is secured and fully financially protected. Besides, we always strive to provide customers with a high quality of service that align with the policies and objectives of Travel Talk.
What type of people travel with Travel Talk?
Our tours are suitable for any traveller above 18 years old. The majority of Travel Talkers are from the United Kingdom, Australia, New Zealand, USA, Canada or Europe, however we always have travellers from all over the world. What brings them together is a passion for travel, discovering authentic cultures and experiencing unique adventures with like-minded travellers.
I’m travelling alone; do I need to pay the single supplement?
There are always single travellers on our tours. If you don’t mind being roomed with another single traveller of the same gender, then you do not need to pay the supplement. The single supplement is for travellers who would like to stay in a private room for the duration of their tour. Please note this option is not always available, especially for sailing tours and camping (i.e. in the Saharan desert).
Is it safe to book online through your booking form?
Yes, it is absolutely safe as the system is secured by 128-bit SSL.
Do I need to get my visa beforehand or can I get it on arrival at the airport?
You are responsible for obtaining all necessary visas prior to the departure of your trip. Please consult your travel agent or your consulate in advance to determine if or which visas are required and how to obtain them. Failure to obtain all necessary visas could result in you not being allowed to enter the destination and could result in considerable expenses and inconvenience. Please also remember that on some tours you may need multiple visas to enter the same country more than once. More information about visas is also available on the pre-departure files of the relevant destinations.
How can I get to my tour starting point?
It is your responsibility to arrive at your tour’s starting point on time. Travel Talk tours do not include any form of transportation to your tour destination such as flights. Some tours may include an arrival airport transfer, whereas others may start at your meeting point as the arrival hotel or the boat (for sailing tours).
How can I get to my arrival hotel or meeting point?
If your tour includes arrival transfer from the airport, you will be taken to your arrival hotel or meeting point. If your tour does not include arrival transfer from the airport, the meeting points are pre-determined and made available to you in your pre-departure file and our website prior to the commencement of your tour. The meeting point can also be found under the “Overview” tab of your tour online as “Arrival Details”. In the case that you miss your welcome meeting or the departure of the tour, you can keep in touch with your tour guide to amend the situation and catch up with the group.
Are airport transfers included and how do I arrange it?
Most of our tours include airport transfers. Please refer to the “Inclusions” section of your tour. You must inform our call centre of your flight details (date of flight, flight number, arrival time and name of travellers) at least 10 days prior to your arrival for the confirmed arrangement of your transfer. You will be picked up by a Travel Talk representative holding a Travel Talk sign at the airport unless stated otherwise.
How can I pay for my tour?
You can pay for your tour by providing payment information when booking online via the form, or by contacting us directly. Credit or debit cards (MasterCard/Visa/Debit cards) can be used to pay for your tours. American Express is not accepted.
For standard bookings, a non-refundable deposit of £60 per person is required. All bookings will be confirmed by Travel Talk in writing to the lead passenger along with confirmation of payment and balance details.
The remaining balance for the booking will be charged to the payment details given at the time of booking 60 days prior to the departure date of the tour. You can contact us directly to change your payment details. If there is a failure to complete the payment, Travel Talk reserves the right to cancel the reservation.
For travel show and exhibition bookings, the required non-refundable deposit may be lower than £60 per person. Bookings made at the shows are subject to confirmation by Travel Talk within 15 days.
Can I book a pre or post tour accommodation?
Depending on your destination, dates and hotel availability, we may be able to arrange pre/post-tour accommodation with our special prices. You can add pre or post accommodation during the booking process. Please contact us for detailed information.