Tours Due to Depart Before 20 February 2021
We will be in contact with all affected passengers due to depart before 20 February 2021 to provide a trip credit redeemable for travel before 31 December 2022.
Tours Due to Depart After 20 February 2021
Currently, all tours due to depart from 20 February 2021 are planned to continue while we monitor the official advice day by day. In case there is a change or your trip is suspended, you will be contacted by our team directly.
The due date for the full balance payment has been reduced to 15 days prior to the departure date for all bookings. You can also postpone or change your tour without any fees until 15 days prior to the departure date. Other than these exceptions which provide further flexibility, our standard Terms & Conditions will apply.
If you postpone or suspend your tour which is due to depart after 20 February 2020, you will be provided a trip credit redeemable for travel before 31 December 2022.*
These temporary conditions are valid until further notice.
* The offer is valid until further notice and only for tours due to depart within the specified dates. Refund in the form of trip credit redeemable for travel until 31 December 2022. Credit is not redeemable for cash and the new booking is subject to changes in tour price. Offer may be withdrawn at any time.
Safe Travels with Travel Talk
As we monitor and comply with the official advice from the UK Foreign Office, World Health Organization and government authorities on a daily basis, we have implemented several policies and precautions on our tours for your wellbeing.
As the world starts travelling again, many countries and the global travel industry are striving to assure the wellbeing of travellers with various initiatives.
We have received the Safe Travels stamp by the World Travel and Tourism Council (WTTC), which allows travellers to recognise companies around the world that have adopted health and hygiene global standardised protocols – so consumers can experience ‘Safe Travels’.
Our expert team is ready to assist with any questions or issues about our health & wellbeing while we prepare to begin our operations safely and responsibly. They will be happy to inform you of the latest regulations and policies, and assist with your booking process.
All our team members, including guides, drivers, ground handlers and service team are required to complete the required health & wellbeing training before getting back on with our adventures.
Our groups will be smaller than usual, allowing you more personal space on the vehicles, sights visited, hotels and restaurants.
We will separate larger tour groups according to the local physical distancing regulations as required.
Please contact us if you are booking separately with a friend on the same departure date to make sure you are on the same group.
We are allocating more rooms for solo passengers who prefer their own room. Solo travellers are roomed with another solo traveller of the same gender, or can upgrade to a solo room by paying the single supplement.
If you are happy with sharing, we will strive to room you with the same person throughout your trip to support physical distancing.
To arrange a Solo Room, you may select “Own Room” when booking online or contact us.
When making a booking or a change to your booking, our new Special Conditions allow you further flexibility than ever before.
If you are feeling uncertain or unwell before your trip, please contact us and we will be happy to assist you.
You may find our full Terms & Conditions here.