Booking Terms and Conditions
We accept bookings subject to the following conditions:
All holidays in our brochure & online are operated by Travel Talk and sold subject to the following conditions:
1. Reservation & Payment
For standard bookings, a non-refundable deposit of £60 per person is required. All bookings will be confirmed by Travel Talk in writing to the lead passenger along with confirmation of balance payment details. The tour balance for all bookings will be direct debited from the payment details given at the time of booking 60 days prior to the departure date of the tour; (90 days prior to the departure for Ski-France tours) if there is a failure to complete the payment Travel Talk reserves the right to cancel the reservation.
For travel show and exhibition bookings a non-refundable deposit of lower than £60 per person may be required. Bookings made at the shows are subject to confirmation by Travel Talk within 15 days.
Dates, itineraries and prices are valid from the most relevant edition of the website & the time of printing our brochure in September 2015 until 31 December 2017. Travel Talk reserve the right to change any of the facilities, services, prices, itineraries or vehicles described in the brochure or online without being liable for compensation or refund.
3. Cancellation by the Passenger
Cancellations must be made by the passenger in writing to Travel Talk prior to the tour departure to be confirmed as cancelled. Cancellations within the balance payment period (60-0 days prior to departure) are as follows:
- 60 days or more prior to departure, deposit to be retained by Travel Talk
- 59-30 days 70% of tour fee is forfeited
- 29-15 days 85% of tour fee is forfeited
- 14-0 days 100% of tour fee is forfeited
For Ski France tours;
Cancellations within the balance payment period (90-0 days prior to departure) are as follows:
- 90 days or more prior to departure, deposit to be retained by Travel Talk
- 89-60 days 70% of tour fee is forfeited
- 59-31 days 85% of tour fee is forfeited
- 30-0 days 100% of tour fee is forfeited
4. Cancellation by Travel Talk
Travel Talk reserves the right to cancel a tour in any circumstances but will not cancel a tour less than 42 days before departure, except for Force Majeure, Low Bookings ( minimum 6 pax for Asia tours ) or the Client’s failure to pay the final balance. Unless the Client fails to pay the final balance, Travel Talk will, upon cancellation, return all monies paid excluding payment for travel insurance or offer an alternative tour of comparable standard (does not cover the flight ticket or any other item which is not related with the tour operator Travel Talk). No compensation will be paid to the Client if cancellation is because of Force Majeure or Low Bookings.
5. Changes by the Passenger
All changes, amendments or additions must be confirmed prior to 60 days of the departure date to avoid cancellation or amendment fees. No new passengers may be added to a booking once completed.
a) Name & Tour Date changes requested within;
- 60-30 days of departure will incur an amendment fee of £25 per person;
- 29-15 days of departure will incur an amendment fee of £50 per person;
- 14 days of departure will be made at the sole discretion of Travel Talk.
b) Tour Destination changes requested within;
- 60-30 days of departure will incur an amendment fee of £35 per person;
- 29 days of departure will be made at the sole discretion of Travel Talk.
Changing the tour date and/or the destination is subject to availability of the new requested date and/or the destination. If the revised tour has a higher price and/or local payment, the price difference must be paid by the passenger. It is not possible to transfer the booking to travel dates outside of seasonal dates covered in the Travel Talk brochure or by the relevant edition of the website valid at the time the original booking was made. Hotelier cancellation charges are liable to be paid by the passenger in the event of booked pre-tour and post-tour accommodation being unused whatever the circumstances are.
6. Changes by Travel Talk
Travel Talk’s aim is to operate all tours as advertised accepts that it may prove necessary or advisable to vary or modify a tour itinerary or its contents due to prevailing local conditions or any other reason. Travel Talk reserves the right at any time to cancel or change any of the facilities, services or prices described in our brochure or online and to substitute alternative arrangements of comparable monetary value or charge a supplement locally if alternative arrangements cannot be made, without compensation to the Client and accepts no liability to the Client whatsoever for costs or loss of enjoyment as a result of these changes. Where a major change is made prior to departure, the Client will have the choice of either: accepting another tour of equivalent or superior standard; or a choice of specified travel arrangements of a lower standard to those previously booked together with a refund of the difference in price; or cancelling the tour and obtaining a full refund. The definition of the “major change” is a change that is reasonably required but will depend on the individual tour and circumstances.
Provided that the major change, prior to departure is because of “Force Majeure” or “Low Bookings” (see below) compensation will be limited to GBP 40, AUD 150, NZD 200, USD 80, CAD 80, EURO 40 per person travelling. “Force Majeure” includes war, threat of war, riot, civil strife, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions, technical or maintenance problems with transport, closures or congestion at airports or ports, or other similar events beyond the control of the Company. “Low Bookings” is where the minimum number of passengers to run a tour and make it viable, as set out in the Travel Talk’s documentation, is not achieved. Please note that the prices detailed in the Travel Talk’s brochures or on the website may be subject to change, for reasons beyond the control of the Travel Talk.
7. Travel Insurance
The passenger accepts that the cost of the tour does not include insurance & it is mandatory that all passengers obtain travel insurance while travelling with Travel Talk covering personal injury, medical, repatriation, and evacuation expenses. Passengers must be able to provide proof of adequate insurance cover purchased if requested by the group leader or Travel Talk representative. It is strongly recommended the coverage be extended to include cancellation, curtailment, and all other expenses that might arise as a result of loss, damage, injury, delay or inconvenience occurring to the passenger. Travel Talk will not accept liability for loss, theft of, or damage to baggage or personal effects. Personal belongings lost or stolen while unattended by the passenger in public lounges or other public areas, whether on board a vessel, train, bus, or other mode of transportation, publicly owned or operated by Travel Talk or elsewhere, are not reimbursable. Losses due to ordinary wear and tear or acts of God are not reimbursable. Travel Talk will not accept responsibility for, and in no event shall be liable for loss or damage of valuables or other articles left in or on facilities used by the Travel Talk such as hotels, vessels, expedition vehicles, or any other mode of transportation. When obtaining travel insurance the passenger must ensure the insurer is aware of the type of travel to be undertaken.
8. Itinerary Changes
It may be necessary, sometimes at short notice, to make changes to an itinerary due to weather, traffic or road conditions. Regrettably, coaches, trains, boats do occasionally break down, or suffer mechanical or technical problems, or certain facilities on board a coach, train, boat may become faulty. Every effort will be made to rectify such issues as quickly as possible. In some instances it may be necessary to replace the vehicle or boat which cannot be repaired. We cannot accept any responsibility for delays caused by any form of breakdown.
In the event of any dissatisfaction with any service provided by Travel Talk, You must report it immediately to the Trip Leader so that action can be taken to remedy the problem. Failure to notify the Trip Leader of any problem immediately may prejudice Travel Talk and may result in your ability to claim compensation from us being extinguished or reduced. Any complaint made to Travel Talk following the conclusion of the trip should be made in writing within 28 days of completion of the trip. In the event that You do not notify us in writing within 28 days, Travel Talk’s ability to investigate the complaint may be prejudiced and may extinguish your claim. We are a Member of ABTA, membership number Y600X. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct.
10. Visas & Travel Documentation
It is passenger's responsibility to obtain any visas, passports, health certificates or other travel documentation required. It remains the passenger's responsibility to ensure that these documents are in order and meet any additional costs incurred as a result of failure to comply with such requirements.
For all tours (including Russia) visa support documents provided by Travel Talk are only to assist with the visa application & are not valid for travel.
11. Agent Responsibility
It is the responsibility of the Agent to advise Travel Talk of any special requirements of the passenger and to communicate to any changes or alterations advised by Travel Talk.
The tour price and the local payment include:
- All accommodation as listed in the Tour Inclusions Section
- All transport listed in the Tour Inclusions Section
- Sight-seeing and meals as listed in the Tour Inclusions Section
- The services of a group leader as described in the Tour Inclusions Section
- The number of bags and luggage allowance may vary depending on your flight, destination, date, please check details with our customer service.
The tour price and the local payment do not include:
Flights, excess baggage, visas, insurance, extra meals and drinks, items of personal nature, entrance fees, tips, port taxes & fuel supplements, departure taxes, optional activities and all the other services not stated in the 'Inclusions' sections of this brochure or online.
14. Authority on Tour
Group tours are led by a Travel Talk tour guide or tour leader. The decision of the group leader is final on all matters likely to affect the safety or well-being of any person participating in the tour. Should a passenger fail to comply with a decision made by the group leader, or interfere with the safety or well-being of the group, the group leader may order the passenger to leave the tour immediately, with no right of refund. Passengers must at all times comply with the laws, customs, foreign exchange and drug regulations of all countries visited, and also agree to travel in accordance with our responsible travel guidelines.
15. Special Offers & Discounts
Special offers and discounts can only be applied at the time of booking and can not be retrospectively added at a later date, regardless of any later changes made to the original booking. Additional terms & conditions can be added during special campaigns and are solely valid for the specific campaign they refer to. Please see the Travel Talk web site for particular conditions applicable to each offer. In all cases only one discount can apply to a Travel Talk Tour booking. When two or more offers can apply to a booking in all cases only the discount offering the highest saving to the booking will be applied.
16. Local Payment
The Local payment is part of the Travel Talk tour fee and must be paid upon joining the tour; refusal to pay will mean forfeiture of the tour. The Local Payment applicable to each tour is to be paid in cash only. This can be the equivalent in the local currency, Pound Sterling, US Dollar or Euro. The current local payment and taxes are stated on the web site of Travel Talk. If there is any change (increase or decrease) in the cost of the local payment and/or taxes, the current amount stated on the web site will be payable by the passenger.
17. Solo Passengers
All prices are based on double, twin or triple share occupancy. Solo passengers not wishing to pay a single supplement will be accommodated in a double, twin or triple room according to availability with a passenger(s) of the same gender. The single supplement need only be paid if a room to oneself is requested and the single supplement must be paid in addition to the tour fee. Single rooms are not available for ANZAC & some festival tours and on most sailing tours; all rooms are on a shared double, twin, triple and quadruple (Croatia Pirate Boat only) occupancy.
18. Pre & Post Tour Accommodation
All extra accommodation costs must be paid in advance no less than one week prior to the tour departure by the passenger. Unpaid accommodation less than 7 days prior to departure will be considered cancelled. Solo passengers need to book a single room for pre and post tour accommodation for all destinations even when twin share accommodation is booked for the tour itself.
19. Age & Health
Passengers under 18 years old are not permitted on Travel Talk tours except for travelling with parents on specific Family Tours. Bookings from persons under 18 will not be accepted in any case. All passengers are expected to be certain that prior to travel that they are fit and able to complete the itinerary of their chosen tour as described in this brochure or online.
20. Unused Services
Should a passenger fail to join a tour, joins the tour after departure, or leaves the tour prior to completion, no refund will be made.
In order to process your booking, Travel Talk need to collect certain personal details from you. These details will usually include the names and addresses of party members, credit/debit or other payment details and special requirements such as those relating to any disability or medical condition that may affect the holiday arrangements. We take full responsibility for ensuring that proper security measures are in place to protect your information.
We must pass some information on to the relevant suppliers of your travel arrangements (hotels, transport companies etc.). Such suppliers may be outside continental Europe if your holiday is to take place or involve suppliers outside these countries. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law.
Except where expressly permitted by the Data Protection Act 1998, Travel Talk will only deal with the personal details you give to Travel Talk as set out above unless you agree otherwise. We may make contact with you or members of your holiday party by post, e-mail, or telephone for the purposes set out. We will also use your information to inform you of offers in the future or to send you brochures. If you do not wish to receive such approaches in the future then please let us know as soon as possible by telephone, letter or e-mail us at email@example.com. If we do contact you by e-mail about our new brochures, updated website or special offers, you will also be able to unsubscribe yourself from our database at this time.
When the passenger submits the review form they accept that the feedback and all rights therein, become the sole property of Travel Talk and that Travel Talk shall have the right to make it available to the public on this website and for any purpose and in any media (including for advertising or other commercial use).
22.Photos & Marketing
The passenger consents to Travel Talk using images taken of the passenger during the tour for advertising and promotional purposes in any media we choose. The passenger grants Travel Talk a perpetual, royalty-free, worldwide, irrevocable licence to use such images for publicity and promotional purposes.
23. Responsibility of Travel Talk
The tours operated or supplied by Travel Talk have been designed to provide participants with an exposure to the true nature of the environment visited and therefore involve an element of potential risk and exposure to potential hazards over and above those associated with normal ’package’ holidays. All bookings are accepted on the understanding that the Client appreciates such risks and hazards and they undertake all tours at their own volition. If a Client participates in an activity not included as part of a tour operated by the Travel Talk, the Client accepts all responsibility for taking part in such an activity, accepts that no further services will be provided by the company and indemnifies Travel Talk against any and all claims related to such an activity. Where the Client suffers death, personal injury or any other loss whatsoever as a result of an activity forming part of the tour arrangements booked with the Travel Talk, than Travel Talk shall only accept responsibility if the death, personal injury or loss was caused by the negligent acts and/or omissions of Travel Talk’s employees, officers, agents or direct suppliers. For the avoidance of doubt, Travel Talk shall not be liable for such death, personal injury or any other loss suffered whatsoever if there has been no fault on the part of Travel Talk or its partners, or if the cause was the fault of the Client (including without limiting the generality of the foregoing the Client’s participation in any activity/option not specifically detailed as included on the tour or operated directly by Travel Talk) or due to the actions of someone unconnected with the tour arrangements or due to circumstances which neither Travel talk nor its partners could have reasonably anticipated or avoided. All sailing boats used by Travel Talk in Croatia, Greece and Turkey are fully insured by the each boats’ captain and they have accident insurance for passengers. As such, the Client accepts that for sailing trips in Croatia, Greece and Turkey any claims relating to accidents while on-board their sail boats need to be addressed directly with their boats captain, and indemnifies Travel Talk against any and all claims related to such accidents incurred on their sail boat in Croatia, Greece or Turkey.
24. Your Financial Protection
We are a member of ABTA , membership number Y600X. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you an arbitration scheme for the resolution of disputes arising out of this contract. The scheme is arranged by ABTA and administered independently. It is a simple and inexpensive method of arbitration on documents alone with restricted liability on you for cost. Safeguarding your adventure holiday is important to us. You can be sure your holiday is secured and fully financially protected.
25. Governing Law
The terms & conditions (incorporating these Booking Conditions) and all matters arising from it, is subject to English Law and the exclusive jurisdiction of the English Courts.
The information contained in our brochures and online is correct at the time of publication; however Travel Talk accept no liability for any inaccuracies contained herein.